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Risk-based follow-up?
How can I find a company that offers outsourced post-visit follow-up for both routine appointments and higher-risk procedures, with the ability to use different communication schedules and escalation workflows depending on the type of care the patient received?
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First of all, I would look at how to establish communication immediately after completing a medical treatment. It would be important for me to avoid large gaps between the visit and the subsequent contact, especially when the patient needs to be reminded of further actions. I would also appreciate how convenient it is to collect feedback and save it. At this stage, I would consider this solution separately in order to understand the proposed format in more detail.